WORK / 03
Role
Information architecture, navigation models, settings structure, and usability review.
Problem
Important settings were hard to locate because the structure followed system logic instead of user intent.
Approach
I reorganized the space around common jobs, clearer labels, and decision paths that matched real admin behavior.
Outcome
The new structure made routine changes easier to find, explain, and complete with less support.
Senior UX leadership
Reframed admin settings around user intent instead of internal system structure.
This project shows senior-level IA judgment: making complex configuration easier to navigate, explain, and maintain.
Helped stakeholders move from feature ownership debates to user-centered grouping.
Created a shared model for labels, hierarchy, and settings relationships.
Balanced findability with product constraints and implementation effort.
Process documentation
01 Content inventory
Audited settings, permissions, labels, and support questions to find where users got lost.
02 IA modeling
Grouped settings around jobs people were trying to complete rather than how the backend was organized.
03 Review loop
Pressure-tested the model with product, support, and engineering before recommending rollout.
Project artifacts
IA map
Shows groupings, label decisions, and how admin tasks connect.
Findability review
Captures search paths, dead ends, and revised navigation logic.
Information architecture
Stakeholder facilitation
Systems thinking